If a client wishes to cancel a project before it has started, we will refund the amount paid after deducting the costs incurred by us up to that date. This includes both the time and resources invested in preparing for the project.
Once a project is assigned and has been started, refunds are generally not applicable. If a client requests to stop or cancel a project after it has started, we will assess the situation on a case-by-case basis. Depending on our costs incurred up to that point, including time and resources, we may or may not provide a partial refund.
Clients are required to make payments as per the agreed-upon terms. Failure to pay the advance payment will result in the project not being initiated. If a client fails to make milestone payments as outlined in the project agreement, we may issue warnings and ultimately stop the project until the payments are made.
While we strive to provide accurate and reliable information, we cannot guarantee that our website or services will be error-free, uninterrupted, or free from inaccuracies. WELOIN shall not be held liable for any direct or indirect damages arising from the use or inability to use our website or services.
In the event of delayed payment from the due date, we reserve the right to charge a late payment fee. The late payment fee will be 10% per month, calculated on a day-to-day basis, until the outstanding payment is received in full. Please note that the late payment penalties are imposed to cover the costs associated with delayed payments and to ensure fair treatment to all clients.
If a refund is applicable as per the conditions mentioned above, we will initiate the refund process within a reasonable timeframe. The refund amount will be determined based on the applicable policies and deductions, as outlined in this policy.
To request a cancellation or discuss refund eligibility, please contact our customer support team my emailing at [email protected].